Shipping policy

Thank you for shopping with Hidden Moon Trading Co.! We carefully package your collectibles to help ensure they arrive safely.

Processing Time

Orders are generally processed and shipped within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During new product releases, sales, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will do our best to communicate with you.

Shipping Within the United States

We currently ship within the United States.

Standard Shipping

$8.00 flat rate

Estimated delivery: 3–5 business days after your order has shipped.

Free Standard Shipping

Orders totaling $70 or more qualify for free standard shipping.

Express Shipping

$15.00 flat rate

Estimated delivery: 1–2 business days after your order has shipped.

Express shipping does not necessarily mean same-day processing. Orders still require normal processing time before shipment.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information when available.

Please use the tracking information provided to monitor your shipment.

Shipping Delays

Delivery estimates are provided by the carrier and are not guaranteed.

Hidden Moon Trading Co. is not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships.

Once an order has shipped, we may not be able to change the delivery address.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the package, shipping label, and damaged item.

We will review the situation and work with you to determine the appropriate resolution.

Contact

If you have questions about shipping, please contact:

Hidden Moon Trading Co.

Email: hiddenmoontradingco@gmail.com