Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Hidden Moon Trading Co. If you have an issue with your order, please contact us at hiddenmoontradingco@gmail.com and we'll be happy to help.

Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the item must be:

Unused and in the same condition you received it

In its original packaging, when applicable

Accompanied by proof of purchase

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Trading Cards & Sealed Products

Due to the collectible nature of trading cards and sealed products, opened trading card products, opened packs, booster boxes, ETBs, collection boxes, tins, and similar sealed products are not eligible for return simply because of the contents, pulls, value, or condition of the cards inside.

Individual cards and other collectibles that have been handled, altered, damaged, or otherwise changed after delivery are also not eligible for return.

If you receive an item that is damaged, defective, incorrect, or materially different from its listing, please contact us so we can review the issue and make it right.

Damaged or Incorrect Orders

Please inspect your order when it arrives and contact us as soon as possible if:

Your item arrived damaged

You received the wrong item

Your order is missing an item

The item is materially different from the description

Please include photos of the item, packaging, and shipping label when applicable. This helps us evaluate the issue and resolve it quickly.

Non-Returnable Items

The following items are generally not eligible for return:

Opened trading card packs or sealed products

Individual trading cards that have been handled or altered

Items damaged after delivery

Custom or personalized items

Gift cards

Final-sale items clearly identified as such at the time of purchase

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

We do not offer direct exchanges at this time. If you receive an incorrect, damaged, or defective item, please contact us and we'll work with you to resolve the issue.

Contact Us

For questions about returns or refunds, contact:

Hidden Moon Trading Co.

Email: hiddenmoontradingco@gmail.com